Frequently Asked Questions

Who is Villa in Umbria?

Villa in Umbria specialises in holiday flat and villa rentals in Umbria, Italy. Get to know me – Saskia – and Villa in Umbria on the About page.

Why haven't we received a reply yet?

I respond to emails within 24 hours, usually faster. But unfortunately, spam filters can sometimes block my reply. Therefore, check your spam folder as well. If you can’t find anything, please resend your email or call me.

What are the arrival and departure times?

Arrival: from 4 to 7 pm. Do you need an earlier or later arrival time? Let me know and I’ll try to arrange something.
Departure: Always before 10 am. This cannot be adjusted as the property needs to be cleaned for new guests.

Do you always have to arrive on Saturday?

In the high season, Saturday is the standard changeover day. There are exceptions for some properties; feel free to ask. In spring and autumn you can arrive at most houses whenever you want, even during the week.

How does the booking process work?

You can book in three ways:

By email: Send me your requirements and the period and I will find the best options for you.
Online: Choose an availability in the calendar and fill in the request form. I will confirm after contacting the owner.
By phone: Discuss your requirements with me. I will advise you and finalise the booking via email.

Can you take an option on a holiday home?

Yes, I can usually place an option for one or a few days. How long this can be done depends on the time of year.

What happens in case of cancellation?

The cancellation conditions vary from owner to owner, but in principle, you will not get your payment back. Sometimes your deposit is refunded if I can re-rent the house. An administration fee may then apply, the details are in the rental agreement. Taking out cancellation insurance is recommended.

Do we have to pay a deposit on arrival?

To ensure the safety and quality of our holiday homes, we cooperate with TRUVI, a leading provider of guest screening. Before the booking starts, your details will be verified.

Depending on the house booked, you either pay a non-refundable damage waiver or a deposit through TRUVI, or you have to bring the deposit in cash and hand it to the owner on arrival.

Something can always break. If you paid the damage waiver through TRUVI, any damage is automatically covered. Report your problem as soon as possible and we will solve it together with the owner even during your stay and before new guests arrive.

Are passport details required?

According to Italian law, all guests must be registered with the local authorities. Therefore, we do indeed ask for passport details of all travellers before arrival.

Are dogs allowed in the holiday home?

In some houses they are, but always ask in advance. A surcharge usually applies. Here you can see where your four-legged friend is welcome. Please note that dogs are not allowed on beds, sofas or in the pool. Let your dog out outside the premises and clean up neatly if necessary. To be on the safe side, bring a muzzle for places where it may be compulsory, such as public transport. Don’t forget your dog’s passport with a chip and vaccinations too!

Is there WiFi in the holiday homes?

Yes, all holiday homes offer WiFi. Specific information is listed in the description of each accommodation.

Are the holiday homes equipped with air conditioning or heating?

This varies per accommodation. All houses have heating (for a fee), and air conditioning may sometimes be available. Please check the details per accommodation.

Are there any extra costs in addition to the rental price?

Any additional costs, such as final cleaning or energy consumption, will be mentioned at the time of booking and are described on the website.

What do we do if we arrive later than planned?

Arrival arrangements are made in advance. In case of a delay, you can contact me to find a solution.

Practical tips for your stay

Where can you find more information about Umbria and the holiday house?

Through the newsletter or the blog you will get lots of information for your perfect holiday. Before arrival, all guests also receive the owner’s contact details, the exact address and Google Maps coordinates.

Can you book a private chef?

Yes, I work with local chefs. Send me an email if you would like to have a chef at home.

Are there supermarkets or shops close to the holiday home?

Most holiday homes are in rural areas, but supermarkets and local shops are usually within a short drive.

Is there a doctor or pharmacy nearby?

Yes, GPs and pharmacies are available in most towns and villages in Umbria. Upon arrival, landlords can often advise on the nearest medical services.

What should I definitely pack when travelling to Umbria?

Comfortable walking shoes.
Sunscreen, hat and sunglasses.
Swimwear, bathing slippers and a towel.
Light clothing for the day and a cardigan for cool evenings.
Raincoat or umbrella for sudden showers, especially in spring and autumn.
Insect repellent against mosquitoes.
Reusable water bottle, as most water sources are safe and tasty.
Powerbank, useful for long days on the road.
First-aid kit for minor wounds or insect bites.

What about local insects and other animals?

Mosquitoes and wasps can be common, especially in summer. Take a good insect repellent with you!
Wild boars usually stay at bay, but be careful when hiking in remote areas. And if you take the dog, don’t let it run loose in the forest.
Stray cats and dogs can be friendly, but it is better not to feed them to avoid dependency.
Scorpions can be found in houses but are usually harmless. Check shoes or dark places if in doubt.

Travelling to and in Umbria

Can you use GPS to find your holiday home?

Rather use my directions. GPS systems can give incorrect routes. If you get lost, call the owner or me. Google Maps is getting better and most people arrive at the right place without any problems, but don’t trust it blindly. Also take the old-fashioned directions with you.

What are the best airports for Umbria?

The website lists the most suitable airports for visiting Umbria. You will find more information on flights to Perugia and alternative airports such as Rome, Florence, Pisa, Ancona, …

Do you need a car?

Yes, the car is the best means of transport to discover Umbria. Umbria is known for its picturesque hills, medieval villages and hidden gems that are often out of reach of public transport. With a car, you can explore the region at your own pace and discover unique places.

Where can you rent a car?

We recommend Auto Europe for the best deals and insurance. Take a look at this page for information.

Are shuttles or drivers available?

Yes, I can recommend reliable drivers:

GianLuca Siena info@umbriadriver.com – centre Umbria
Stefano Petroni petroni.stefano1982@gmail.com – Terni area
Fabrizio Buffali, fabrizio.bufali@gmail.com – Lake Trasimeno area

What is the best period to visit Umbria?

Each period has its charm and appeal. From April to June and from September to October, though, you can enjoy extra mild weather, the landscapes are at their best and you avoid the crowds of the high season.

Are there any toll roads in Umbria?

There are no toll roads in Umbria itself. The region’s motorways, such as the E45, are free. However, if you are travelling from Rome or Florence, you may encounter toll roads on your route.

Activities and sights in Umbria

Can you cycle in Umbria?

Yes, but it is hilly. You can find routes and tips on the website Bike in Umbria. Bear in mind the summer heat and plan cycling trips early in the day. Addresses for bike rental can be found here.

Are there any golf courses?

Umbria has three golf courses, including the beautiful Antognolla Golf near Perugia (18 holes), Perugia Golf (18 holes) and Lamborghini (9 holes).

Can you rent scooters?

Yes, scooters can be hired in Umbria, and especially around Lake Trasimeno, this is a popular way to explore the region. Umbria in Vespa is an excellent choice for Vespa rentals. Find more information, including tips and experiences, on the Villa in Umbria blog post: Umbria in Vespa – blog and on Claudia’s website.

Are there any cooking courses?

Definitely! There are lots of places where you can get started yourself, contact us for more information.

Where can you go hiking?

Umbria has beautiful hiking trails, such as at Monte Subasio or Lake Trasimeno. You can find English-language guides at tourist information points and you can also find beautiful routes via Komoot’s app. On our blog you will find lots of hiking blogs, get inspired!

What is the weather like in Umbria?

The weather, climate and great tips per season can be found on my Weather in Umbria page.

Are there any markets or concerts?

Markets: There are weekly and monthly markets, including antique markets. Check the calendar for details, visit our markets page.
Concerts: Jazz, classical and pop can be found throughout the year. Check out my Events in Umbria page for inspiration.

Are there any vineyards or wine tastings nearby?

Yes, Umbria is known for its excellent wine regions, such as Montefalco and Orvieto. Many wineries offer tours and tastings, where you can try the famous Sagrantino and Grechetto. Ask us for addresses near your holiday home!

Are there any family- or child-friendly activities in Umbria?

Umbria offers many fun options for families. Think visiting the Marmore waterfalls, adventure parks, Lake Trasimeno and medieval villages where kids can run around and enjoy gelato. For tips, see our child-friendly activities page.